We understand your feeling, and it would be very frustrating when you are unable to export WhatsApp messages in the way you expected. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare MobileTrans Updated 4 days ago Perhaps when backing up my phone in its entirety, outside of google and whatsapp backup to drive becomes necessary, I will consider purchasing again.

My experience, is my experience and was truthful. I was also asked to remove this review which I will not and I'll take another star off for that. Anyone reading this.caveat emptor! UPDATE: I was issued a full refund which I am thankful for. It does work but not worth the price for a solution that should be simple and intuitive. This was a cheap lesson and could have been much worse. I am now the proud owner of software that I will never use as all other functions are better handled by google and completely useless to me. Customer service does not need to have technical knowledge but they certainly should know what it can and cannot do. Why not just read the database of chats, select the one you want to export and voila! Keep it simple! I am very annoyed that I was not put straight from my first point of contact.

I almost feel like my personal data is at risk. However, in order to do this, you have to make a backup first, THEN view it, THEN export it. Of course I was directed to their refund policy which disqualified me because it wasn't a technical issue, and secondly, the software actually can export all WhatsApp messages but only in html or PDF. Wondershare suggested I do my export part by part which I was not going to do besides, I fixed my problem with backuptrans. I went ahead and purchased backuptrans which worked effortlessly and I pulled all 320,000+ messages from a single chat and exported to a text document totaling 10,380 pages. After complaining to customer support that their software doesn't export WhatsApp messages and only text messages as the WhatsApp option was not there in the export section, I was told my refund would be processed after a review.

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